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The University of Manchester Library is one of the great libraries of the world. It sits at the heart of England’s first and most eminent civic university, welcoming millions of students, researchers and visits every year to its 11 sites, which include The John Rylands Library, home to one of the most remarkable…
Tony Espe and Rebecca Wisniewski discuss using ILL requests to evaluate and troubleshoot discovery service interface problems.
“That brings us back to our research question, exactly how many of our patrons were submitting ILL request for online items that they could have access themselves through the university library.”