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    How The University of Manchester Library Reduced Support Ticket Volume by 25%

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  • Transcription

    Missing Link – Optimizing Access to Reduce Unnecessary ILL Requests Presentation Transcript

    Tony Espe and Rebecca Wisniewski discuss using ILL requests to evaluate and troubleshoot discovery service interface problems.
    “That brings us back to our research question, exactly how many of our patrons were submitting ILL request for online items that they could have access themselves through the university library.”

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