Kael Driscoll at the University of Western Australia
The idea: how could we improve article discovery for our users? The maze: navigating the complexity of access issues that appear every day, and which I’m sure you’re familiar with. The quest: from thought to reality…”
Tim O’Neil’s Presentation at IGeLU 2020
“I’ll be speaking about the Third Iron integrations we’ve implemented on Primo, explaining what we’ve done, how we did it, and the impact that it’s had. I’ll talk to you about the Report a Problem button that we’ve implemented on our Primo interface…”
Tony Espe and Rebecca Wisniewski discuss using ILL requests to evaluate and troubleshoot discovery service interface problems.
“That brings us back to our research question, exactly how many of our patrons were submitting ILL request for online items that they could have access themselves through the university library.”